WHAT OUR CLIENTS SAY

All comments and feedback are helpful to us.

They put our mind at rest: that our efforts are what families are looking for, that our standards of care are providing comfort and relief and that the level of respect, dignity and human compassion is providing the support and guidance our families seek in an unrushed, calm and gentle way.

If you have any comment to share with us, please use the box at the bottom of this list to post your comments (or click this link to take you there) and we will be in touch with you.

Thank you.

C. Waterhouse and Sons


Comments

WHAT OUR CLIENTS SAY — 107 Comments

  1. Dear David,

    We cannot thank Dorothy, yourself and everyone involved your end enough for the compassionate, thoughtful and professional way that you helped us from the day you came to the house to collect mummy, to Friday's service, which we all feel couldn't have been better in any way. Knowing Waterhouse was taking care of everything has made it so much easier for us all to cope through such a very sad and difficult time.

    Please would you pass our thanks to everyone involved.

    With regards

    L

     

  2. The very personal and caring attitude of your staff made the whole expereince easier. We appreciated the advice and attention to detail.

    BS

  3. Excellent, kind, compassionate service. I would never consider using anyone else and I think this can be said for the rest of my family. Dorothy and the team, Karen and David are regarded as a safe pair of hands, trusted by all our family and seen by us as friends. Having Dorothy at the service gave me a great reassurance. 

    DS   

  4. Dear Mr Waterhouse,

    I know my sister has already written but I would like to add my thanks and those of the whole family, particularly to David Rhys-Jones who looked after the funeral arrangements for us and was there on the day. He helped us so much at a sad time in every way. Would you please pass on our thanks.

    Yours sincerely,

    CB  

  5. We would all like to thank you for the kind and professional way that you conducted the funeral of ML. All our dealings with you, from start to finish, have been quietly efficient and sensitive. We appreciate this very much.

    Thank you again,

    AB 

  6. Dear David,

    I just wanted to write on behalf of all the family to thank you so much for looking after us and making the arrangements for mum's funeral and being with us on Thursday. We were so pleased that it all went so smoothly and much of this is down to you and your colleagues. It was such a sad day but the sun shone for us. 

    As I say your help was invaluable.

    With many thanks,

    PY 

  7. Dear David,

    Please let the whole team know how pleased we were with the manner in which the whole day was conducted, and that we're very grateful for all their help. Our particular thanks to you for steering everything so well, and to Dorothy for leading on the day.

    Yours ever

    B

  8. Dear Mr Rhys-Jones,

    Can I thank you on behalf of J and indeed the entire congregation for arranging what was an entirely approporiate and beautifully carried out funeral service of a much loved friend. Insofar as it is possible to say this about such a sad occasion, it has been a pleasure to deal with you and your firm, with its high standards of care and professionalism and a real feeling of warmth and security that all will be 'properly done'.

    Yours sincerely,

    GP  

  9. Dear Mr Waterhouse,

    I just want to express my family's deep appreciation for all that you did for P's funeral. The whole service went exceptionally well and the organisation was so well looked after by everyone. Thank you very much indeed. 

    Yours sincerely

    JD

  10. Dear Kevin and all at Waterhouse & Sons,

    Just to say a huge 'thank you' for supporting us through a very difficult day on Friday. You all did a fantastic job and helped to give Dad a 'good send off'. 

    Very best wishes,

    M

  11. Wadhurst, 1st June 2016

    Dear Sean & Karen

    I just wanted to thank you for looking after Mum and us so well. All your care, consideration and thoughtfulness is very much appreciated. And thank you Sean for taking the committal service this morning.

    With best wishes,

    DB

  12. Dear Sean

    Thank you for you rmost generous contribution towards the costs of Christ Church, Kilndown's forthcoming "Flower Festival". We really appreciate your support and it is a great encouragement to the Flower Festival volunteers for what we hope will be a really special week-end. If you do have a moment to drop in, it will be great to see you – I shall be interested in what you think of our displays!

    Many thanks again, yours sincerely,

    N. G. 

  13. Dear Tim and the Team,

    Just to say thank you for the lovely way you organised H's funeral, it was the most memorable day. 

    He would have been very proud, something we were dreading turned out to be a celebration!

    Thank you once again for an unforgettable day.

    with love

    J

  14. We would like to thank you for looking after us – and my mum – so well. A very difficult and sad time was helped by your patience and kindness throughout. I think that mum could not have been looked after better.

  15. I just wanted to thankyou for all your help and guidance with the funeral, before, and on the day. It was all done with compassion and dignity, I think he would have approved.

  16. Thank you for all the help and gentle kind advice you gave me for my step-mother's funeral last week.  

  17. Thankyou all so much for the care and support given both before and during the day of the funeral. Obviously there is always a worry that it will all go alright, smoothly, no hitches. I needn't have worried. All your care made the day run like clockwork. Everyone we spoke to afterwards were impressed with your professionalism.

  18. All aspects of the funeral arrangements were dealt with in a sympathetic and understanding way with great respect and dignity. From the moment she was taken to C Waterhouse & Sons from Crowborough Hospital to cthe committal service in Tunbridge Wells, no better care could have been taken.

  19. April 2016

    Dear Tim

    I am writing to thank you for your excellent services for mum's funeral. Your sensitivity and professionalism, and that of your colleagues was exemplary. I am aware of your good reputation – you certainly did not disappoint.

  20. Dear All,

    I just wanted to thank you for all your help and guidance with A's funeral before and on the day, it was all done with compassion and dignity. I think he would approved. Also thank you for introducing us to Lesley, she really did make it personal … just what was needed.  

    Once again thank you.

    Yours sincerely

    AL

  21. Dear Sir,

    Please pass on my grateful thanks to Dorothy and David Rhys-Jones for all their help, kindness and understanding they have shown to me over the last month, it was much appreciated. It was a surprise how many people attended the service. 

    Thank you.

    MM 

  22. Dear Karen,

    Thank you for all the help and gentle kind advice you gave me for my step-mother's funeral last week. also to Dorothy and Sean.

    With best wishes to all.

    JV

  23. Dear Sean,

    My daughters and I thank everyone at Waterhouse's. As usual everything went off smoothly and efficiently, with the warmth and friendliness we alwys receive.

    I forgot to thank the bearers on the day of the funeral, so will you please pass on my thanks.

    Yours sincerely,

    VC 

  24. Dear Mrs Waterhouse,

    I would like to express my thanks to you and your staff for all the arrangements made for SB's funeral.

    Firstly, to you, for your personal attendance and supervision and for your inspired halt outside the house, en route to the crematorium. My thanks to David Rhys-Jones for his sound advice and patience in dealing with several queries not only from me, but also other family members.

    Not least, to your driver and bearers for their quiet professionalism.

    My sincere thanks,

    AB

  25. On behalf of our family may I express our sincere gratitude for your sensitive and most attentive service.

    God bless you,

    Fr T 

  26. Dear David,

    I can't praise, or thank you enough for the kind, sensitive, wise, comforting and patient way you organised the two services.

    I am so sorry that my attention to detail tested your typing skills, but it all turned out perfectly and we have had many glowing letters attesting to your smooth running organisation.

    With heartfelt thanks for making a very sad time bearable for us all.

    Sincerely

  27. Dear David,

    L & I would like to thank you for looking after us and my mum so well. A very difficult and sad time was helped by your patience and kindness throughout. I think that mum could not have been looked after better.

    Best wishes,

    S & L 

  28. To Tim, Sean and all who were involved with the caring of my father.

    Thank you to you all.

    Yours gratefully,

    AW

     

     

  29. 22 April 2016

    Dear Sean

    I had to write and tell you how much my family and I were pleased with the conduct of J's funeral arrangements from beginning to end. Although it was an extremely sad occasion for us, the feeling that the various people of the company who were involved were more than just carrying out a business, was so helpful.

    I haven't seen Sean who looked after us, since the funeral although he did telephone me the day after to see how I was progressing. His caring administration throughout the whole procedure, from meetings on every aspect, checking crematorium availability, in fact every little point that one could think of, was gone into with heartfelt feeling.

    Karen was patience personified. The number of times I requested a new invoice for any reason seemed to meet with "Certainly, no problem!". Even when I telephoned whilst "on call" she spent time to assure me regarding my questions and that all would be well. In fact, all the office staff were likewise helpful and efficient.

    We would all like to express our grateful thanks for the recommendation of Lesley Arnold-Hopkins to conduct the service, she was excellent. Everything you said about her was true.

    Yours gratefully,

    C.

  30. Dear Mr Waterhouse

    I should like to thank you and your team very much for helping me and my fanily with funeral arrangements for my late husband.

    Their support and guidance was truly wonderful and helped us through the most difficult time of our lives.

    Sean made us all feel very special and supported us with efficiency and kindness through a long and emotional day.

    Once again, my sincere thanks to you all.

    Wendy Caffyn

  31. Dear Tim

    Thank you for your support of "Friends of Waldron Churches".

    Would you also thank Sean for the ost supportive manner in which he assisted my "in-laws" with their pre-paid funeral plans.

    Yours sincerely

    ID

  32. Dear Mr Waterhouse,

    I sincerely wish to thank you and all the staff involved at my sister's funeral for the caring reassurance and sensitivity that I and my family were shown during what could have been a very stressful time. We could not have wished for more.

    Kind regards

    MM

  33. Dear Kevin,

    Once again, thank you for your kindness and compassion in the way you dealt with my Father's funeral arrangements. I'm sure that Dad would have been very pleased also.

    Yours sincerely

    WB

  34. Dear Sirs,

    My sincere thanks to everybody at C. Waterhouse for the warm, supportive way you organised Mike's funeral. It was an enormous help to me and I know Mike would have been very grateful for that. 

    Kind regards and best wishes to you all.

    PG 

  35. Dear Mr Waterhouse, We are very grateful to you all for everything you did and it was a pleasure to do business with you at this difficult time. We mostly contacted David Rhys-Jones who was always very attentive and considerate and we all very much appreciated working with him. With all goof wishes Yours sincerely HW  

  36. Dear Tim and Sean

    We just want to say thank you so much for organising mum's funeral for us. Everything went so smoothly and teh service went just as we hoped. Mum would have enjoyed it and everyone there said it was just right for her. We didn't have to worry about a thing (and you managed to sort the unusual requests for music and bells!!). Your excellent attention to detail made the day so much easier for us.

    Our thanks once again

    Sue & Nicky

  37. Dear Sean

    I cant thank you enough for all your kindness and help over John's funeral. Everyone agreed: "John would have LOVED it!" What more is there to be said?

    With all good wishes,

    Eleanor

     

  38. Dera Tim & Karen

    Karen, I am so grateful to you for the support, guidance and the friendly approach that you gave me throughout some difficult moments. You were right, it did all come together but beautifully as well, I thank you so much.

    Tim, you also were impeccable. I have been to too many funerals of late and none have come close. Your colleagues suited and booted and not looking like removal men, were a credit to your company and perfect from beginning to end. At the end of the day, I punched the air and said "That's the way you do a funeral!"

    Thank you again for everything

    Kindest regards,

    Nigel

  39. Dear Tim, We are very grateful for the professional and caring way in which you completed the funeral arrangements and we were very pleased with the service at the crematorium last week. Many thanks for your kindness, thoughtfulness and support. Yours sincerely VP

  40. Dear Sean

    This is firstly to thank you again for your exxcellent service in relation to John Allen's funeral. It was rather more complex and demanding than many, but your arrangements and communication beforehand were immaculate and the performance of your team on the day was calm and professional. (I've worked with a great number of funeral directors over the years about whom none of those things could be said!)

    With many thanks

    Yours sincerely

    Rev. Canon Bruce Saunders

  41. Dear Karen & Colleagues

    We just wanted to tell you how much we appreciated your care and consideration for us at such a sad time.

    You made it so much easier for us by being so kind and making us feel that nothing was too much trouble.

    The service was a real tribute to Tony and it was exactly what we anted.

    Thank you for everything – you made a very hard and sad time a lot easier.

    V, J, R

  42. Dear Sir/Madam,

    Thank you to all at C. Waterhouse & Sons for arranging and conducting the funeral of my Father, which was directed by David Rhys-Jones with the utmost patience and professionalism throughout. My Mother, Sister, and I are very pleased that we entrusted the funeral arrangements with you.

    Yours sincerely,

    CH   

  43. Dear Sean

    How on earth do I begin to thank you all, at a time when I felt my world had fallen apart. I will eternally be grateful for you care, support and the dignity you gave my wonderful son, whilst with you. Words just dont seem to be enough and you restore my faith in human nature at a time in need. You are all amazing people doing a tough emotional job and I thank you all from the bottom of my heart.

    J.

  44. Dear David,

    I would like to take this opportunity of saying thank you on behalf of our family to everyone at C. Waterhouse & Sons for your services in organising and performing the funeral arrangements for our mother. 

    It was an extremely difficult day for all of us – none of us ever envisaged a world without Mum. We feel sure that she would have been very pleased with every aspect of the arrangements and your advice and guidance in the days following her passing was very much appreciated. The ceremony at the crematorium in particular was carried out with dignity and professionalism and the chapel was an excellent choice for the service.

    With thanks,

    Yours sincerely.

    MW

  45. Dear Sean,

    Thank you for acting as our undertakers and conducting Caroline's cremation last Wednesday.

    Both you, and Waterhouse & Sons, have been efficient, unobtrusive and sensitive in the way that you have dealt with myself and the children. And we are very grateful for that. 

    Yours sincerely,

    DJ

     

  46. Dear Sean,

    Thank you for all you did for me in arranging the funeral for my Darling Sylvia.

    I don't know how I would have managed without your help.

    Regards,

    GB

  47. Dear Sean

    Thank you so much for your generous time in showing me around C. Waterhouse & Sons and giving me an invaluable experience which I can take into ministry. Please convey my thanks to all of the team.

    Kind regards

    Mark Lavender

  48. Dear Dorothy & Team,

    Just a simple 'thank you very much' for doing a lovely job for mum's funeral. The drive past the farm was a lovely touch and very much appreciated. Again thank you to you and your team for a job well done.

    Best regards

    MB

     

  49. Dear Sean

    Thank you and all your staff at Burwash for the advice, assistance and help with Jean's departure yesterday.

    Regards,

    Nev Sargent

  50. Dear Mr Waterhouse

    I should like to thank you all for helping to make my wife's funeral so stress free.Your organisation was impecable and your funeral "team" did their job in a very professional and dignified manner.

    With very many thanks

    JBH

  51. Dear David,

    I am writing to thank you personally and all of your team for the the kindness and professional support you have shown to Isabel, Joshua and me when Nigel died, right through until after his funeral. The whole process was easier to cope with as a result. Many of our extended family and friends remarked on how gently and thoughtfully your team worked with us on the day of the funeral, for which I am most grateful. 

    With very best wishes,

    SJ

     

  52. Dear Tim,

    Many thanks for all that you did and for making such a horrible time more bearable.

    Yours sincerely

    LR

  53. Thank you all so much for the wonderful support you gave to us at the time of my father's funeral. We could not have asked for anything more. Everything was attended to with sensitivity, care and dignity.

    Dorothy. I am very grateful to you for all your kindness.

    PM

  54. Dear Waterhouse Team,

    My brothers and I wanted to express our appreciation to you for overseeing the funeral and cremation of our mother this week. Everything you did was respectful, efficient and considerate. The seagrss coffin itself, particularly when woven with flowers, struck the right note.

    We thought the funeral service in the church was a real homage and you played an essential part in making it as uplifting as it was. We – and the younger generation – were all particularly impressed by the precision and care with which the coffin was carried out of the church, and we were grateful for the courtesy and cheerfulness your team displayed throughout.

    With warm regards

    SM  

     

  55. Dear Mrs Waterhouse,

    My sons and I would like to thank you and all your staff for your kindness and understanding throughout the time of our recent bereavement. We did so appreciate all that they did to help us through such a sad time.

    We were most impressed by their care and quiet thoughtfulness from the beginning until recently, and we were so grateful to you on guiding us through the day of my husband's funeral.

    With best wishes

    CP

  56. I would like to express my personal thanks for your empathy, kindness and understanding in helping me through a difficult time.

    Yours sincerely

    SP

  57. To Dorothy, Karen, & Team,

    Reflecting on the funeral yesterday I really don't think it could have been bettered. Your professionalism was second to none and Sally led a really beautiful service. And as for my lovely children – I am so very proud of them. More than one person commented that it was the best funeral they had ever attended … & I have to concur that I too thought it was the best (& worse) funeral I have attended, if you can understand what I mean.

    Thank you all so much.

    Sincerely

  58. Dear Dorothy & Tim,

    Thank you so much for the way you handled mum's funeral arrangements. You and your team are so professional, but more importantly, friendly, sympathetic and caring.

    Everybody who crammed into the church that day has commented on what a wonderful service it was. We certainly couldn't have managed it without your guidance and advice. 

    Thanks again

    KBM 

     

  59. Dear Dorothy,

    Both Jon & I would like to thank you and your team for your professionalism and guidance in making the final farewell to Ruth a heartfelt and fitting tribute to a very iconic woman.

    Your attention to detail, encompassing all our wishes, as well as providing us with quality and thought, enabled everyone attending the service to feel included and pay their respects individually. Our detour to the station was particularly fitting and memorable!

    Our appreciation extends to the folder of remembrance you so carefully collated. Thank you again for making a difficult time easier.

    Kind regards

    LW 

  60. To the Waterhouse team,

    Peter and I would like to say many thanks to you all, for the help and advice during the planning of Rene's funeral and for the professional care yesterday, on the day.

    It was good to have a friendly and approachable 'voice', on the phone any time it was required.

    Many thanks to you all.

    P & A S 

  61. Dear Tim,

    I just wanted to thank you, David, and all at C. Waterhouse & Sons for the very professional and caring way that you carried out my father's funeral arrangements last week. It certainly made the whole process and day much easier for us, as a family.

    Thanks again

    SC

  62. Dear Dorothy and Kevin,

    I just want to say thank you again for all your help and support with Mum’s funeral. It was a really lovely day – not nearly as difficult as we imagined it would be – and the services in the crematorium and church were beautiful. Many of our older guests said that it was one of the best services they had ever experienced, which was all due to your careful thought and kind words, Kevin. We felt very strong standing next to you.

    And, Dad was very happy that you were also there to support him and drive him back to the church, Dorothy and I know he felt very well looked after.

     

    With best wishes and again thanks.

  63. Dear Dorothy, 

    Just a brief note on behalf of the family to say how pleased we were with the way you handled the funeral arrangements for my late mother. We were confident throughout the whole process that advice would be forthcoming when needed, that the details would be looked after and that our wishes would be anticipated and respected. We are particularly grateful to David in this respect – and to you and your team for the dignified way in which the service and burial were conducted. 

  64. February 2015

    I wanted to thank you and the staff of Waterhouse & Sons for all that you did following the death and for the funeral of my aunt. Marion guided us sensitively through the planning process, and Sean patiently researched and answered the several detailed questions that I had.  The arrangements made and the support provided during the funeral and burial were dignified, and contributed in no small degree to the smooth running of the day.

    R.L.

  65. Dear Sean I wanted to write to thank you for your remarkable care and thoughtfulness during our preparations for Mummy's funeral. We are so grateful to you as your genuine and constant kindness was so very much part of easing us through a very difficult time. Thank you Sean, you're a very special person. With my very sincerest thanks, L.B.

  66. Karen's professional yet sympathetic and friendly manner helped us immensely through, what was for us, the almost unbearable procedure relating to the various essential choices to be made, and in particular the preparation of the order of service.  I felt as if I had found a new friend, and I cannot imagine how her contribution could have been bettered – J D

  67. Dear Dorothy and all the Team I just wanted to say THANK YOU for everything that you did for my husband and me and our 'boys'.  You were so helpful, kind and sympathetic, and we had complete confidence in you that all would be tip-top, organized and smoothly run on the day.  And so it was.  As everyone who has experienced your services says, nobody could do it better than you. Thank you again for your help, support and a first class service for my beloved husband. S.T.

  68. Dear Mrs Waterhouse

    Thank you for your letter of 22nd September following the funeral of my mother.

    I take this opportunity to say how very happy we all were with the services of C. Waterhouse.  It was a rather complicated process, due to the death occuring in Surrey rather than Sussex, but it was all accomplished with great tact and professionalism.  The funeral itself too, in Ticehurst and the burial in Withyham went very smoothly and with great dignity.

    I am sure all your staff are equally dedicated and efficient but I must commend Karen O'Keeffe, who was so very kind, attentive and thoughtful, and is a great credit to the company.

    With many thanks for making a difficult time easy and for your patience and empathy.

    With kind regards

    Mrs L

  69. For the attention of Marion

    On behalf of all of our family may I thank you for the exemplary manner in which all matters relating to Mum's funeral

    were carried out.  We are most grateful for all your help and advice.

    P.S.

  70. Karen, Dorothy and the team at C Waterhouse & Sons

    Thank you so much for the way your cared for our family recently after the loss of mum.  Your kindness, care and attention made us feel that mum was being well looked after.  You are such a professional team whilst also managing to make us, the family feel so special. Words cannot express how grateful we are or how much your kindness really means.

    C.Wightman

  71. May 2014

    Dear Mrs O'Keeffe

    I would just like to thank you and your staff for the care you took over my brother's funeral on Friday last.  I feel everything was carried out perfectly, my son who attended thought how well it was all done.

    With best wishes to you and thank you.

    Mrs B, Ledbury

  72. 10th may 2014

    Dear Dorothy & Karen

    We would like to say a very heartfelt THANK YOU for the caring, supportive and professional way you led us through Mum's funeral and thanksgiving service last Tuesday.

    As with our Dad 12 years ago, you knew exactly what to say from our first meeting with Karen, to Dorothy and colleagues gently moving us through the day.

    Karen attended to each tiny detail in the lead up to the day so readily too. 

    You are an amazing team and it made a sad and difficult day so much easier. 

    With kindest regards,

    R, J, J and All The Family.

  73. Dear Sean & Kevin

    May I say how happy we were with the services of C. Waterhouse & Sons, both with the help in planning Mum's funeral and with the actual funeral service. Kevin and yourself made us feel in safe hands and we felt confident that everything would run smoothly. The service was warm and personal.

    Thank you again, Yours sincerely,

    Mrs K

  74. Dear Dorothy, Family and Staff

    Thank you for arranging the funeral of Stuart and for looking after him beforehand, and for the very professional and detailed attention.

    All of our meetings prior to the day were enjoyable and positive and never rushed, giving me time to reflect on all options and on Stuart's passing itself.  I was able to grieve and contemplate how to celebrate his life and to shout out loudly "this was my brother!" in a very personal way.  South East Trains came up trumps with a clean reserved carriage, extra and very respectful staff, a blast on the whistle and wave of the green flag by the guard, and a very loud blast from the driver on the train's hooter. Followed by a loud and spontaneous cheer "Stuart!  Hooray!"

    Thanks all.

     

  75. 14th March 2014

    Dear Dorothy,

    I write primarily to thank you and your staff for the immaculate way in which you helped me and my sons through the planning and execution of Pat’s funeral.  Many friends have commented on the quality of the arrangements and the uplifting tone of the service.

    In particular please express to Karen our thanks for her kindness and forbearance with us in planning the order of service, its artwork and the funeral music.  Your help and advice before and on the day helped me deal with roaring emotions and you were right to encourage me to come close to the coffin and ultimately to say goodbye after the service.  Tim’s manner and that of the bearers was kind and wholly supportive.  The family were blessed by your presence.

    When I met Peter and Hugh to arrange the funeral, Hugh asked who I had contacted to be funeral directors.  When I replied ‘Waterhouses’ he said without hesitation, "you cannot do better than that".  I wholly endorse that conclusion.

    Yours sincerely

    L Herington

  76. Hi Marion

    Firstly, I wanted to say thank you again for all your support throughout such a difficult time.  You and your company achieved a perfect balance of practicality and compassion.  We really appreciate your efforts on our behalf.

    Thanks again

    Best wishes

    Liz

  77. Dear Mr Waterhouse

    I could not fault Waterhouse & Son – and they were excellent replacing the Reverend Padgett when taken ill with Reverend Barbara Smith, who could not have been nicer.   With many thanks it was all beautifully organised.

    Sarah Huntington

  78. We would like to record our huge appreciation of the way you arranged and conducted the entire process.

    You did this with consummate tact and professionalism.

     

  79. Thank you very much for all your help and professional service you gave us at this very difficult time.

    Brenda

  80. Dear Tim

    I felt that I had to write to you in order to congratulate you and your team on the excellent funeral that you gave Mick.  As far as I was concerned it was a great template for a 'Royal Marine' send off.

    It also confirms that by using a Family Funeral Director rather than one of the large conglomerates, that are around now, is a far more sensible thing, as one does get that 'personal touch' that one simply does not seem to get with the conglomerates!

    Regards

    John Long

     

  81. Dec 2013



    Hello Karen and the Team, may I thank you for your help and advice regarding my mother's ashes which will be dispersed in May.  you guided me into a more realistic setting and as the public would expect from your profession, beyond money, a service considered in feeling rather than a retail customer. First Class.

    Mr B, Cranbrook

  82. Dear Dorothy

    I just want to thank you and all your team for helping Deborah and myself over the past few weeks.  The organisation and the kindness and the compassion you gave us was such a huge help.  Everything on Thursday went so well it was a beautiful service.; Thank you so much.

    With very kind regards

    Bill S

     

  83. May I take this opportunity to thank you all for your help with the arrangements.

    Yet again a very friendly but professional service.

    Yours thankfully

  84. Dear Sean

    Just a quick note to say how much we enjoyed our entertaining evening at the "undertakers."

    Your talk was very interesting and informative and also very amusing in places and I thank you for giving up your time. I know all the ldaies were amazed atthe logistics of your job.

    Many thanks to you and Time for allowing us to visit.

    Sue Lamble, Rotary Ladies, Heathfield & Waldron

  85. October 2013

    May I take this opportunity to thank you and the team for helping ensure the funeral passed so well.  Karen's help with all the arrangements leading up to the funeral took a great number of tasks away from the family in a difficult time.  The funeral succeeded in being a lovely occasion, one that was truly fitting for Shirley and her life.

    Peter Massy

  86. Dear Kevin

    I just wanted to thank you for all your help and support with mum's funeral.  Your perception of us both as individuals and as a family and the air of serenity, kindness and humour with which you dealt with us made the whole procedure easier to bear.

    Loretta

  87. September 2013

    We would like to thank you for your advice in the early stages of our arrangements, it made our decisions easier at a difficult time.

    B Joyes

  88. September 2013

    Dear Mr Waterhouse

    May I thank you for the sensitive and efficient way in which you conducted everything.

    W. Wood

  89. July 2013

    Dear Marion

    On behalf of the family I wanted to say thank you for everything you have done and the support you gave us during the process of organising the funeral.  I am left with a lasting memory of how beautiful mum looked the last time I saw here.  Thank you.

    Gill

  90. To all at Waterhouse and Sons

    I would like to thank every one for the wonderful and compassionate way you helped us through a very hard time in our lives, and for the way you cared for mum while she was on your premises. Thank you so much.

    Petra

  91. To all at Waterhouse

    Thank you for doing such a great job for the funeral.  It was handled with great professionalism and grace and we feel we gave Tony a send off he would have definitely enjoyed himself.

    Ben

  92. Tim

    "I just wanted to say a very big 'thank you' for yesterday.  It went wonderfully well – your attention to details and the professionalism of your team was outstanding.  All I can say is 'thank you'".

    Geoffrey

  93. 11th June 2013

    Dear Dorothy and Marion

    "We were all so touched by your kindness and efficiency over the last couple of weeks and really appreciated Dorothy being in charge yesterday.  It meanto so much to us all.  Thank you".

    Colin, Fenella and Vicky

  94. ROGER SMITH – Jill, Debbie, Wendy and family.  Would like to thank everyone who attended Roger's funeral and for all the cards and letters received in his memory.  We would also like to thank Father Rodney and all at Waterhouse & Sons (Tim & Karen) for bringing this all together in his honour.

  95. 14th April 2013

    To All At C Waterhouse & Sons

    "My sister and I would like to thank every one for the wonderful and compassionate way you helped us through a very hard time in our lives, and for the way you cared for our Mum while she was on your premises.

    Everyone commented after the funeral service on how good and fitting it all was for her.  Once again, thank you so much".

    Petra

     

  96. 28.02.13

    Dear Dorothy and Tim

    "Please accept my heartfelt thanks for your immense kindness in permitting me to join the Waterhouse team for two weeks in order to see the workings of your organisation.

    Having spent time one-on-one with every member of staff I was struck by the individual and collective passion, attention todetail, plus their unbounding and vehement loyalty to both of you personally and to the business. I have never witnessed to date the level of passion and collective desire as shown by the Waterhouse team to looking after the bereaved families and to getting it right every time, as I witnessed both in Burwash and Heathfield. It is very clear to me as an outside observer you have both successfully conjured up some special magic, resulting in a company that has gained a superb reputation, along with putting together a great team who possess an "undying" loyalty.  If you could somehow bottle and sell it, the potion would be worth millions!"

    David Rhys-Jones

     

     

  97. 1st February 2013

    "Many thanks for the support from your staff for the excellent funeral for my mother.  It was a wonderful send-off despite the adverse weather conditions and we couldn't have asked for better".

    D Drinan

  98. 30th December 2012

    Dear Dot

    "I wanted to thank you and your team for conducting my father's funeral and looking after the family so well.  I have always remembered you saying that you try to make each funeral an occasion or performance, always to be remembered.  You haven't failed.  Father had the best treatment at home and what better fitting than to be ushered into the next life by you – many a man's desire – I am sure!!   With many thanks again.

    J Howard

  99. Dear Dorothy

    We just had to send you a note to say thank you for all you did for our daughter's funeral. Marion's help with the details was invaluable (and her patience over the service sheet was fantastic – the final result was just what wanted). On the day, the friendliness and dignity that you all showed was such a help, enabling everyone present not only to bear the sadness with strength, but also to remember the whole occasion as a lovely and fitting farwell.

  100. "A great big thank you for everything you have done for us.  You will never know how much you have helped us in our very difficult time".

    The Moon family

  101. To everyone at C Waterhouse & Sons

    "Thank you seems a very inadequate word;  but, I really cannot thank you all enough for your unquestionable support over the last few weeks. From our first meeting to planning my husband's funeral, the preparation, the caring advice for me and my children and the service you provided on the day.  You certainly do more than "a days work".  I think you are all very special people to fulfil your roles with so much care and attention on a daily basis.  I would recommend you to anyone, without hesitation".

    Zoe Golding

  102. "Just a card to say thank you for the very professional kind and thoughtful ways that you have showed throughout my mum's funeral nothing was to much trouble and helped us as a family cope with a terrible shock and difficult time.  Our thanks to Karen as well".

    Lila Bryant

     

  103. 15th June 2012

    Dear Karen

    "The family and I would like to say a huge thank you to you and all the staff at C Waterhouse & Sons.  We cannot tell you how much your kindness and support at this very difficult time has helped us.  Thank you once again".

    Freda

  104. 13th June 2012

    Dear Mrs Waterhouse

    "I am writing to thank you for the excellent and sympathetic service you provided in the handling of my husband's funeral.

    All the staff were thoughtful, helpful and efficient throughout, and in particular the bearers cared for us in such a kind matter on the day.   I was particularly impressed with the way my grandsons were instructed to help with handling the coffin"

    Stella Atkinson.

     

     

  105. Dear Dorothy, Tim and all you other wonderful people.

    I just wanted to say a massive thank you to everyone of you that helped us after Uncle died, from the moment when I first phoned right up until now with his memorial stone.  You all made a very difficult sad time very easy to cope with, I will never forget the kind face of the man who conveyed my Uncle from his home that evening.  Thank You!  Also all the help from Marion dealing with the funeral arrangements thank you to you!  And a really really big thank you to Dorothy who I cannot thank enough for the phone call on the morning of Uncle's funeral and for giving me the strength and encouragement that I needed that day to be able to get up in front of everybody in the church to say my bit.  Very big thank you to you all".

    Ali

  106. May 2012

    Dear Tim and all the Staff at Waterhouse & Sons

    "Thanks you all verymuch for all your kindness and care during the preparations for the funeral.  We have been so impressed by your professionalism and by the support you offer to the people involved in what to them is an upsetting and extraordinary situation.  We felt very comforted and reassured by all the attention we received from you and all our staff.  Thank you so much".

    Mr and Mrs Hill

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