Traditional values,

with a modern approach

“We would like to thank you for looking after us … and my dad … so well. A very difficult and sad time was helped by your patience and kindness throughout. I think that dad could not have been looked after better.”

“Thank you for looking after our family and for making such a bad day bearable. It was so vitally reassuring knowing that we were in safe hands. Thank you again from the bottom of our broken hearts”

Your kindness and professionalism went way beyond anything we could ever put adequately into words”.

Supporting families throughout
Kent and Sussex since 1926…

Independent ... Family Owned ... Caring for the Community for over 90 years.

C. Waterhouse & Sons

Coronavirus Update – September 2020

The pandemic has affected everyone and not surprisingly funeral services, since the outbreak, are somewhat different to what they were previously. Regulations requiring people to socially distance has caused additional distress to many families having lost a loved one, compounded by limitations on the numbers of mourners permitted to attend funerals, along with the recent requirement for everyone to wear face masks in chapels and churches.

We are always available – 24 hours a day, 7 days a week, looking after the needs of each family who come to us. Face-to-face meetings at our offices to make arrangements are possible now, but with face masks needing to being worn. Alternatively, we can arrange a funeral over the telephone, or via a ZOOM video meeting, which offers multiple family members to be part of the arranging process for a funeral, irrespective of where they live.

The health and safety of our staff is of our highest concern, as well as being able to continue looking after families requiring our services. As a result of the ongoing situation our internal procedures, along with those decided at Government level, are regularly being reviewed. We have different procedures for those deceased either tested or suspected as being Covid-19 positive. Whilst this in no way affects how we look after families generally and the arrangements for a funeral, it can result in certain differences, such as the use of certain additional PPE by our staff.

The disruption of the pandemic has in fact lessened the burden on families having to travel to collect the Death Certificate and visit a Registrar to formally register a death. With the introduction of the electronic transfer of key documents, the speed of processing formal paperwork has become somewhat quicker.

Due to social distancing regulations crematorium chapels and churches have introduced ‘local’ rules.  The number of mourners permitted to attend a service is entirely down to each crematorium authority or individual minister to set, based upon the size and layout of each chapel/church, but singing by mourners is not being allowed at the services. Our staff will explain the various ‘local’ rules in more detail. Listed below are the current maximum numbers currently permitted in different crematorium chapels we go to regularly:

  • Wealden Crematorium, Horam: – Max 40
  • Kent & Sussex Crematorium, Tunbridge Wells: – Main Chapel – Max 30 / Cemetery Chapel – Max 12
  • Eastbourne Crematorium: – Main Chapel – Max 30 / Family Chapel – Max 11
  • Hastings Crematorium: – Max 24

 

Some crematoriums offer live webcast viewing of funeral services online, with a 28 day watch again facility. This option has proved popular, enabling family and friends not able to attend to view the funeral service via the internet.

Whilst in the early months of the pandemic, we were not able to offer our limousine our vehicle has since been fitted with a hygiene screen, thereby allowing 5/6 mourners to be conveyed to and from a funeral. Additionally, our Chapel of Rest which we had to close is now open again, allowing families to spend time with their loved ones. This latter option we regret is however not possible should the deceased be identified to be, or suspected of being Covid-19 positive.

We respectfully ask for your continued support in these challenging times for everyone. We are making every effort to provide our families with as normal a service as is practically possible, however, we can only do this in line with the rules and guidelines that makes everything as safe as possible for everyone. Thank you for your ongoing understanding.

Four Generations of Care

C. Waterhouse & Sons is an independent, family-owned, funeral directors, based in the picturesque village of Burwash. Our relationship in looking after families throughout Sussex and Kent has been valued over many decades, with our care and attention to detail being renowned as being of the very highest quality. On a daily basis Dorothy, Tim, Jacky, Clare and Charles Waterhouse, supported by our loyal and experienced team, endeavour to provide  traditional, bespoke or simple funerals, reflecting not only the person who has died, but with the aim of exceeding the expectations of each family we care for.

If your expectations regarding funeral directors are that they’ll be gloomy, austere and very old-fashioned, then meeting us might come as a surprise. As a long established and highly regarded, independent funeral director to our communities for over 4 generations, we have the experience to meet & surpass all your needs, but we feel we do this in our own unique way.

On funerals we all wear our trademark blue pinstripe suits, rather than formal black, and this epitomises us. Smart, respectful, dignified and totally professional. Traditional, but with a modern approach, as you would expect after over 90 years of experience, we are also warm, caring, approachable, contemporary and fully in touch with all of the requirements across the whole range and options of funeral services.

More people these days want a funeral to be a celebration of their loved one’s life and their legacy. We embrace this wish, ensuring our approach to each service is as unique as the individual concerned. We see our role as fulfilling each family’s wishes; ultimately delivering a service that truly celebrates someone’s life.

C. Waterhouse Funeral Directors … covering Kent, Sussex & the South East